POSITION: DCB BANK BRANCH
MANAGER
DEDLINE: 7th December
2014.
DCB Commercial Bank Plc is
a private Commercial Bank dedicated at uplifting the standard of living of low,
middle and corporate – income people in Tanzania. The bank is registered under
the Companies Act. 2006 (as amended from time to time) and licensed by the Bank
of Tanzania under the Banking and Financial Institutions Act, 2006.
The Bank wishes to recruit the qualified
personnel to fill the above mentioned vacant position resulting from the
implementation of the expansion programs taking place.
The role:
The Branch Manager will be reporting to the
Chief Manager – Retail Banking and is responsible for the overall management of
a branch of the Bank, and ensure successful service delivery as well as the
bank’s overall strategy fulfilment.
Duties and responsibilities:
• Business Growth
On business growth the
Branch Manager is responsible for driving deposits and lending growth, customer
service continuous enhancements and developing loyalty programmes with a view
of retaining existing customers and attracting new ones.
Managing high quality customer service through
the introduction of robust customer service management techniques, enquiries
and complaints handling procedures and customers feedback mechanism.
Preparing the branch annual plan and budget,
as well as implementing and monitoring for the same.
• Control and governance
On control side, the
Branch Manager oversees all operations of the branch in accordance with the
bank’s operating manuals, policies and regulations. Should ensure the branch
control on all operation, processes and procedures are in place, effectiveness
and in compliance to all laid policies, rules and regulations.
Ensures that all
activities and operations are carried out in compliance with country
regulations and laws governing business operations.
Should plan, coordinate,
control and direct all lending operations of the branch, in such a way as to
minimise risk in lending, and ensure profitable lending.
Should ensure that the
branch books are properly maintained and all the branch assets are safeguarded.
Periodically, compile and present branch
performance reports, providing details on the performance trend.
Ensuring the promotion of the bank’s image
through proper corporate governance.
• Human
resource Management
Managing human resource
activities that include among others orienting, training, coaching, counselling
and disciplining staff at the respective branch. The branch should be optimally
staffed to realize efficiency and productivity.
Planning, monitoring, appraising and reviewing
staff job contributions.
Create system for
measuring functional and individual performance with a view of developing a
high performance organization.
Ensure that appropriate
welfare, health and safety measure are in place fairly implemented in the
branch to maintain work harmony.
Core Competencies:
• Writing and reporting
• Analyzing
• Planning and organizing
• Delivering Results and Meeting
Customer Expectations
• Following instructions and Procedures
• Entrepreneurial and Commercial
Thinking
To be considered for this
position you must meet the following criteria:
• 10 years experience covering core
banking departments in the Branches.
• Degree in Economics, Business
Administration or related profession. A Masters Degree will be an added
advantage.
• Must have an experience of at least 3
years in credit processes.
• Good working knowledge of Microsoft
Office Application, specifically Excel and Word.
• Strong interpersonal and communication
skills.
• Ability to work under pressure with
strict deadlines and limited supervision.
Applicants should indicate their contact
addresses including telephone numbers. The last day for receiving applications
is on 7th December 2014. Only short listed candidates will be contacted.
All applications should be
sent to the following address;
THE MANAGING DIRECTOR
DCB COMMERCIAL BANK PLC
P.O BOX 19798
DAR ES SALAAM.